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Kizen + Zendesk

Integrate Zendesk With Kizen

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Zendesk
Customer Success

Zendesk Inc. is a customer service software. Zendesk's customer service and engagement products scales interactions across phone, chat, email, social media, and other channels all in one place.


Seamless Zendesk Integration Made Easy With Kizen

  • Workato
  • Zapier

Unify your revenue generating teams and your customer experience teams with your Zendesk and Kizen integration. Trigger personalized, customer-centric campaigns, automations, and workflows at the right time. Ensure that your Customer Success teams have all the necessary data  to develop valuable and long-standing relationships with your customers. 


Break down the silo between your marketing, sales, customer success, and leadership teams, unlocking the transparency, collaboration, and insights necessary to fuel growth and more amazing customer experiences. 

Associated Apps:

Zendesk Sell

Popular Uses

Learn More About Potential Applications For This Integration:

Sync Closed Deals From Kizen To Zendesk

Use this integration to ensure that all your teams are on the same page. Easily sync all of the most valuable data from your sales and marketing teams with your support teams on Zendesk in real-time.


Sync Closed Ticket Data From Zendesk To Kizen For Customer Success Scoring

Unify all ticket and issue data to ensure that your team members and your Kizen Experience Cloud campaigns are fully informed. Send out personalized email and text message content about applicable topics at the right time.


Sync New User From Zendesk To Kizen

Utilize this integration to ensure that you are leveraging your Zendesk interfaces as the lead-generation tools they can be. Any new leads that come through your Zendesk live chat, ticketing app, or knowledge base forms will be shared with your Kizen Marketing Cloud and Customer Data Platform.


Sync Zendesk Support Data For Accurate Business Intelligence

Integrating Kizen's Business Intelligence Cloud offers real-time, unified insights for your teams including ROI reporting, satisfaction scores and Net Promoter Scores (NPS). 


Leverage Powerful, Intelligent Automations

Easily and automatically trigger time-saving, personalized automations from inside Zendesk that help your team drive customer success, satisfaction, and higher customer values.

Deploy Dynamic Surveys To Track and Drive Your Customers’ Experience

Integrating Kizen’s Experience Cloud with Zendesk will allow you to intelligently deploy NPS Surveys to track experience with your support team. Escalate unhappy customers immediately to management. Generate more 5-Star Reviews and referrals from your happy customers. 


All Of The Most Important Capabilities Brought Together By Kizen

Customize your Zendesk integration with the following triggers and actions.

Triggers

  • New Ticket
  • New Group
  • Recent Ticket
  • New View
  • New User
  • New Organization
  • New Action on Ticket

Actions

  • Create/Update Contact
  • Add File To A Contact
  • Start Automation
  • Update List/Group
  • Update Ad List
  • Log An Interaction
  • Log An Activity
  • Create An Order
  • Create A Product
  • Send an Email
  • Send a Text Message
  • Trigger Sequence
  • Schedule Activity
  • Send Survey
  • Notify Team Member
  • Assign Team Member
  • Create/Update Deal
  • Create/Update Company
  • Find Contact By Custom Field
  • Find Contact By Email Address

Triggers

  • New Completed Survey
  • New Completed Purchase
  • New Completed Form
  • New Failed Purchase
  • New Website Visit
  • New Email Click
  • New Email Attachment
  • Opened
  • New Contact Added
  • New Activity Logged
  • New Tag Added To 
  • Contact
  • Contact Updated
  • New Deal Created
  • New Activity Scheduled
  • Deal Updated

Actions

  • Create Organization
  • Attach File to Ticket
  • Add Comment to Ticket
  • Update Organization
  • Update User
  • Create Ticket
  • Create User
  • Add Tag(s) to Ticket
  • Update Ticket
  • Find an Organization
  • Find a User
  • Find or Create Ticket
  • Find an Agent
  • Find a Ticket
  • Find or Create Organization
  • Find or Create User
  • Find a Group

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