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Salesforce is an enterprise customer relationship manager (CRM) application with service and marketing cloud capabilities.
Unify your revenue generating teams and your customer experience teams with your Salesforce Service Cloud and Kizen integration. Trigger personalized, customer-centric campaigns, automations, and workflows at the right time. Ensure that your Customer Success teams have all the necessary data to develop valuable and long-standing relationships with your customers.
Break down the silo between your marketing, sales, customer success, and leadership teams, unlocking the transparency, collaboration, and insights necessary to fuel growth and more amazing customer experiences.
Use this integration to ensure that all your teams are on the same page. Easily sync all of the most valuable data from your sales and marketing teams with your support teams on Salesforce Service Cloud in real-time.
Unify all case and issue data to ensure that your team members and your Kizen Experience Cloud campaigns are fully informed. Send out personalized email and text message content about applicable topics at the right time.
Utilize this integration to ensure that you are leveraging your Salesforce Service Cloud interfaces as the lead-generation tools they can be. Any new leads that come through your Salesforce Knowledge or cases will be shared with your Kizen Marketing and Experience Clouds.
Integrating Kizen's Business Intelligence Cloud offers real-time, unified insights for your teams including ROI reporting, satisfaction scores and Net Promoter Scores (NPS).
Easily and automatically trigger time-saving, personalized automations from inside Salesforce Service Cloud that help your team drive customer success, satisfaction, and higher customer values.
Integrating Kizen’s Experience Cloud with Salesforce Service Cloud will allow you to intelligently deploy NPS Surveys to track experience with your support team. Escalate unhappy customers immediately to management. Generate more 5-Star Reviews and referrals from your happy customers.